SUPPORT
Last Updated: May 26, 2025
Welcome to the Help Center for thecronamethod.com, operated by Living Heritage Business Resources. Here, you’ll find answers to common questions about using our website, purchasing and accessing our programs, and getting support. If you don’t find what you need, contact us directly using the details at the bottom of this page.
1. About Our Programs
1.1. What types of programs do we offer?
We offer online programs in Time Management and Personal Development, designed for beginners, professionals, coaches, and investors. Programs are accessible via thecronamethod.com.
1.2. Who can access the programs?
Our programs are for individuals aged 18 and older. Minors require consent from a legal guardian to purchase or register.
1.3. In which languages are the programs available?
Programs are available in English and Spanish. Some materials may include subtitles or translations, depending on the program.
2. Purchasing Process
2.1. How do I purchase a program?
- Browse our catalog at thecronamethod.com.
- Select your program and click [e.g., “Buy Now”].
- Complete the payment form and choose a payment method (credit card or PayPal).
- You’ll receive a confirmation email with access instructions within 24 business hours.
2.2. What payment methods do we accept?
We accept credit cards and PayPal. Prices are listed in US dollars (USD).
2.3. What if I can’t access my program after purchase?
Check your email (including the spam folder) for access instructions. If the issue persists, contact us at [your email] with your order number.
3. Program Access and Use
3.1. How do I access my program?
After purchase, you’ll receive an email with a link and/or login credentials to access your program at thecronamethod.com. Use the email address associated with your purchase to log in.
3.2. How long do I have access to the program?
Access is unlimited after purchase.
3.3. Can I download program materials?
Some materials, such as PDFs, are downloadable, depending on the program.
3.4. What technical requirements do I need?
You’ll need:
- A device with internet access (computer, tablet, or smartphone).
- An updated browser (Chrome, Firefox, or Safari).
4. Refunds and Cancellations
4.1. Can I request a refund?
See our Refund and Cancellation Policyy for conditions and deadlines.
4.2. How do I cancel a subscription?
[If applicable] Cancel your subscription via thecronamethod.com or contact us at e-mail. Cancellation takes effect at the end of the current billing cycle.
5. Technical Issues
If you encounter technical issues (e.g., videos not loading or platform errors), try these steps:
- Check your internet connection and update your browser.
- Clear your browser’s cache and cookies.
- Contact us at e-mail with a description of the issue and screenshots, if possible.
We’ll respond within 48 business hours and, if the issue is on our end, offer solutions like alternative access or refunds, as applicable.
6. Frequently Asked Questions
6.1. Do I receive a certificate upon completion?
Yes, you’ll receive a downloadable digital certificate upon completing a program.
6.2. Can I share my program access with others?
No, access is personal and non-transferable per our Terms and Conditions. Sharing credentials may result in account suspension.
6.3. What happens if a program is updated?
Active users receive access to updated program versions at no additional cost.
6.4. Can I access programs from multiple devices?
Yes, you can access your program from any compatible device.
7. Contact and Support
For unanswered questions or additional assistance, reach out to us:
- Email: e-mail
- Contact Form: Form
- For EU users: You may file a complaint with your country’s data protection authority if we do not resolve your request satisfactorily.
For users in the European Union, you can file a complaint with your country’s data protection authority if you believe we have not adequately addressed your request.
For more details, review:
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