REFUND AND CANCELLATION Policy

Last Updated: May 26, 2025

At Living Heritage Business Resources, we strive to ensure user satisfaction with our programs offered on thecronamethod.com. This Refund and Cancellation Policy outlines the conditions for requesting a refund or canceling a purchase, in compliance with Ecuador’s Consumer Protection Law, EU Directive 2011/83/EU for users in the European Union, and other applicable international regulations.

1. General Information

Our programs are digital products accessible via thecronamethod.com. This policy applies to all purchases made on our thecronamethod.com and details the deadlines, conditions, and procedures for refunds and cancellations.

2. Right of Withdrawal

2.1. Users in Ecuador

Under Ecuador’s Consumer Protection Law, you may withdraw from a purchase within the deadlines set by law, except for digital products. Once you access a program’s content (e.g., online text, PDFs, videos, downloadable materials), the right of withdrawal does not apply, as the digital product is considered consumed.

2.2. Users in the European Union

Per EU Directive 2011/83/EU, the 14-day right of withdrawal does not apply to digital products (like online programs) once content is accessed, unless otherwise stated in this policy. By purchasing a program, you expressly agree that accessing content waives this right.

2.3. Users in Other Countries

For users in other jurisdictions, the right of withdrawal depends on local laws. If you reside in a country with specific consumer protection regulations, contact us at e-mail to evaluate your case.

3. Refund Conditions

We offer refunds under the following conditions:

• Deadline: You may request a refund within 7 days of purchase, provided you have not accessed more than 10% of the program’s content or downloaded materials.
• Eligible Reasons:
  • Purchase errors (e.g., duplicate purchase or wrong program).
  • Technical issues caused by our platform that prevent access, provided they cannot be resolved after contacting our support team.
• Exceptions: Refunds are not available if:
  • You have accessed more than 10% of the program’s content.
  • The request is made after the 7-day deadline.
  • The reason is not covered by this policy (e.g., change of mind after accessing the program).

3.1. Refunds for the Referral Program

Purchases made using a Referral Code (e.g., “javier007crona”), which provide a $75 discount (resulting in a $1,422 final price), are subject to the same refund conditions outlined above. If eligible, the refund will be for the amount paid ($1,422). Commissions earned via a Personal Referral Code (PRC), equivalent to $355.50 per billed referral (up to 15 referrals), are non-refundable except in cases of errors caused by Living Heritage Business Resources (e.g., duplicate payments). For purchases with a Referral Code, refunds are limited if you have accessed more than 10% of the program’s content, as outlined in section 3. The referral program may be modified or terminated without notice, and refund requests related to it should be sent to e-mail.

4. Refund Process

To request a refund:

1. Email e-mail with the subject “Refund Request.”
2. Include:
   • Your full name and email associated with the purchase.
   • Order number or proof of payment.
   • Reason for the request.
3. We will review your request within 5 business days.
4. If approved, the refund will be processed via the original payment method (credit card, PayPal, or bank transfer) within 15 business days.

5. Cancellations

5.1. Purchase Cancellation

You may cancel a purchase before accessing the program’s content by contacting e-mail within 24 hours of payment. Cancellation is only effective if you have not started the program.

5.2. Subscription Cancellation (If Applicable)

You may cancel your subscription at any time via thecronamethod.com. Cancellation takes effect at the end of the current billing cycle, and no further charges will apply. Payments for the current period are non-refundable.

6. Technical Issues

If you cannot access a program due to technical issues caused by us (e.g., platform failures), contact e-mail for assistance. If we cannot resolve the issue within a reasonable time, you are eligible for a full refund, regardless of content access.

7. Program Changes

We reserve the right to modify or cancel programs for exceptional reasons (e.g., technical issues or content updates). In such cases:

• We will notify you in advance via your registered email.
• We will offer an alternative program or a refund, as applicable.

8. Governing Law

This policy is governed by Ecuador’s Consumer Protection Law. For international users, applicable consumer protection laws in your country may apply where mandatory. In case of disputes, the parties submit to the Courts and Tribunals of Quito, Ecuador, unless local regulations specify otherwise.

9. Contact

For questions or requests related to refunds or cancellations, contact us at:

• Email: e-mail
• Address: José Padilla E2-56 y Nuñez de Vela, Ed. Platinum, Of. 7b, Pichincha, Quito, Ecuador, CP: 170507