FRECUENTLY ASKED QUESTIONS

Last Updated: May 26, 2025

Welcome to the FAQs for thecronamethod.com, operated by Living Heritage Business Resources. Here, we address common questions about our programs, purchasing process, access, and support. If you don’t find the answer you need, visit our Help Center or contact us directly.

1. About Our Programs

1.1. What types of programs do you offer?
We offer online programs in [describe, e.g., programming, digital marketing, graphic design] designed for [target audience, e.g., beginners, professionals]. Programs include live access, PDFs, quizzes, and more, delivered through our website.

1.2. In which languages are the programs available?
Our programs are available in English and Spanish. Some include subtitles or translated materials, depending on the program.

1.3. Who can enroll in the programs?
Our programs are open to individuals aged 18 and older. Minors require consent from a legal guardian.

1.4. Will I receive a certificate upon completion?
Yes, you’ll receive a downloadable digital certificate upon completing a program.

2. Purchasing and Payment

2.1. How do I purchase a program?

Select your program on thecronamethod.com.
Click “ENTER CODE” and complete the payment form.
Pay using a credit card or PayPal.
You’ll receive an email with access instructions within 24 hours.

2.2. What payment methods do you accept?
We accept credit cards and PayPal. All prices are listed in US dollars (USD).

2.3. Can I pay in installments?
We currently do not offer installment payment options.

2.4. What if I don’t receive my payment confirmation?
Check your email, including the spam folder. If you don’t receive confirmation within 24 hours, contact us at e-mail with your purchase details.

3. Program Access and Use

3.1. How do I access my program?
After purchase, you’ll receive an email with a link and/or login credentials to access the program on our platform. Use the same email address used for the purchase to log in.

3.2. How long do I have access to the program?
Access is unlimited after purchase.

3.3. Can I download program materials?
Some materials, such as PDFs, are downloadable, depending on the program.

3.4. What do I need to take a program?
You’ll need:

A device with internet access (computer, tablet, or smartphone).
An updated browser (Chrome, Firefox, or Safari).

3.5. Can I use the program on multiple devices?
Yes, you can access your program from any compatible device.

3.6. Can I share my program access?
No, access is personal and non-transferable per our Terms and Conditions. Sharing login credentials may result in account suspension.

4. Refunds and Cancellations

4.1. Can I request a refund?
Please review our Refund and Cancellation Policy for details.

4.2. How do I cancel a subscription?
Cancel your subscription via e-mail.

5. Technical Issues

5.1. What if I can’t access my program?

Check your internet connection and ensure you’re using the correct email address.
Review the confirmation email (including spam folder).
Contact us at e-mail with your order number and a description of the issue.

5.2. What if a video doesn’t load or I encounter platform errors?

Update your browser and clear your cache.
Try a different device or browser.
Contact us at e-mail with screenshots, if possible. We’ll respond within 48 business hours.

6. Support and Contact

6.1. How do I contact support?

Email: e-mail
Contact Form: Contact

6.2. How quickly do you respond?
We respond within 24–48 business hours. For urgent issues, include “Urgent” in your email subject line.

7. Other Questions

7.1. What happens if a program is updated?
Active users receive access to updated program versions at no additional cost.

7.2. Can businesses purchase programs for employees?
Yes, we offer corporate plans. Contact us at e-mail for details.

7.3. How do you protect my personal information?
See our Privacy Policy for details on how we safeguard your data in compliance with the Organic Law on Personal Data Protection (LOPDP) and GDPR.

8. Legal Policies

For more information, please review:

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